Term and Conditions

1. General Provisions

True Western Gear (“we,” “us,” or “our”) operates the website truewesterngear.com, offering genuine western apparel and accessories. Our corral is located at 826 Glendale Avenue, Woodland Hills, US 91303.

2. User Responsibilities

When using our site, you agree to:

• Provide accurate information when creating an account or making purchases
• Not use our site for any unlawful purpose
• Be responsible for maintaining the confidentiality of your account
• Be at least 18 years old to make purchases (or have parental consent)
• Understand that knives can only be purchased by adults in compliance with local laws

3. Products & Services

We offer authentic western wear including:

• Apparel for men, women, and children
• Genuine cowboy boots and western hats
• Leather care products and accessories
• Wild rags, belts, wallets, and knives

All product descriptions and images are provided with care, but slight variations may occur. If you receive an item that doesn’t match its description, contact us faster than a jackrabbit on the run!

4. Ordering & Payment

When you place an order:

• We’ll process your order quicker than you can say “yeehaw!” (typically 1-2 business days)
• Accepted payment methods: Visa, MasterCard, JCB, and PayPal
• Prices are in USD and don’t include potential customs fees for international orders
• We reserve the right to cancel orders that appear fraudulent

5. Shipping Information

We ship worldwide except to some Asian countries and remote areas:

• Standard Shipping ($12.95): Via DHL or FedEx, arrives in 10-15 business days after shipping
• Free Shipping (orders over $50): Via EMS, arrives in 15-25 business days after shipping

Tracking information will be sent faster than a mustang out the gate! You’re responsible for providing a correct shipping address.

6. Returns & Refunds

Our returns policy is smoother than a well-worn saddle:

• 15-day return window from delivery date
• Items must be unworn, unwashed with original tags
• Non-returnable items: knives, personalized items, opened leather care products
• Contact us at [email protected] to initiate returns
• Refunds processed within 3-5 business days after we receive your return

For damaged or incorrect items, we’ll make it right quicker than you can rope a calf!

7. Intellectual Property

All content on our site (logos, text, images) is protected like a rancher protects his brand. You may not:

• Reproduce or redistribute our content without permission
• Use our trademarks without written consent
• Scrape or copy our product listings

8. Liability Limitations

While we stand behind our products like a cowboy stands by his horse:

• We’re not liable for incidental or consequential damages
• Our total liability is limited to the purchase price of your order
• We’re not responsible for delays caused by events beyond our control (acts of God, strikes, etc.)

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of California, as if we were settling a dispute around a campfire.

10. Changes to Terms

We may update these terms occasionally – we’ll post changes on this page faster than a mustang gallops across the plains. Continued use means you accept the new terms.

11. Contact Information

For any questions, reach out to our friendly ranch hands:

Email: [email protected]
Address: 826 Glendale Avenue, Woodland Hills, US 91303