Welcome to our FAQ page, where we aim to answer all your burning questions about our authentic western wear and accessories. Whether you’re a seasoned cowboy or just starting your western journey, we’re here to help you navigate our store with ease.
About Our Products
What kinds of products does True Western Gear specialize in?
We specialize in premium cowboy boots, authentic western hats, fine leather goods, and western apparel for men, women, and children. Our collection includes everything from rugged work gear to stylish western fashion.
Do you carry products for the whole family?
Yes indeed! We offer western wear for men, ladies, and kids, including special sections for kids cowboy boots and ladies cowboy boots. We believe the whole family should enjoy true western style.
How do I care for my leather goods?
Check out our Leather Care section for specialized products to keep your boots, belts, and other leather items looking their best. Proper care will ensure your western gear lasts for years to come.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout or by visiting our account registration page. Having an account lets you track orders, save favorites, and check out faster than a jackrabbit!
I forgot my password. What should I do?
Click on “Forgot Password” on the login page, and we’ll send you instructions to reset it faster than you can say “yeehaw!”
Can I modify my order after placing it?
If your order hasn’t shipped yet (usually within 1-2 business days), we might be able to make changes. Contact us immediately at [email protected] and we’ll do our best to help.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure as a locked saddlebag.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your information. We value your trust like a cowboy values his trusty steed.
Do you offer gift cards?
Not currently, partner, but it’s something we’re considering for the future. Stay tuned!
Shipping & Delivery
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after processing (1-2 days)
- Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after processing
Do you ship internationally?
We sure do! We ship worldwide, except to some remote areas and parts of Asia. International orders may be subject to customs fees, which are the buyer’s responsibility.
How can I track my order?
Once your order ships, we’ll send you tracking information faster than a lasso twirl at a rodeo. You can follow your package’s journey from our store in Woodland Hills all the way to your doorstep.
What if my delivery is delayed?
Delivery times are estimates – sometimes weather or other circumstances can slow things down, just like a sudden storm can delay a cattle drive. If your order is significantly delayed, contact us at [email protected].
Returns & Exchanges
What’s your return policy?
We offer a “No Questions Asked” return policy within 15 days of delivery. If your gear doesn’t fit right or isn’t what you expected, send it back and we’ll process your refund quicker than a horse can bolt from an open gate.
How do I initiate a return?
Contact us at [email protected] with your order number and we’ll provide return instructions. Please include whether you want a refund or exchange.
Who pays for return shipping?
The customer is responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, contact us first and we’ll make it right.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Contact Us
How can I reach customer service?
You can email us anytime at [email protected]. We’re happy to help with any questions about our products, your order, or just to chat about the best leather care for your new boots!
Where is True Western Gear located?
Our store is located at 826 Glendale Avenue, Woodland Hills, CA 91303. While we primarily operate online, you’re welcome to visit if you’re in the neighborhood!
Happy trails from all of us at True Western Gear! We’re proud to serve western enthusiasts around the world with quality gear and honest service.